Refund & Returns Policy

30-day returns

Last updated: November 11, 2026

You can return most items within 30 days of delivery for a full refund of the item price.

Conditions

Items must be unused, unwashed and in their original packaging. For hygiene reasons, earrings and personalised or custom-made items can only be returned if faulty.

How to return

Email hello@shilre.com with your order number. We'll send return instructions and the address to send the item to.

Refunds

Refunds are issued to your original payment method within 5–10 business days of the return arriving. Original shipping costs are refunded only when the item is faulty or wrong.

Damaged or faulty items

If something arrives damaged or isn't what you ordered, contact us within 30 days with a photo and we'll send a replacement or a full refund including shipping, at no cost to you.

Your statutory rights

This policy is in addition to, and does not affect, your rights under the consumer laws of your country.