FS VENTURES INC, doing business as Shilre, is committed to ensuring that our customers are completely satisfied with every purchase. Our company, registered under the Employer Identification Number (EIN) 88-0816286, is located at 7515 Country Ln Apt 1W, Darien, IL 60561. If you have any questions or concerns regarding your purchase, feel free to contact us directly at +1 912-483-0338 or email us at hello@shilr.com.

Shilre, we understand that sometimes things don’t go as expected, and that’s why we offer a return policy to ensure your peace of mind. If for any reason you are not satisfied with the items you’ve purchased, you have the option to return most products within 30 days of receiving your order. The item should be unused, in its original packaging, and in a resellable condition. If the product is defective or has been damaged during shipping, please contact us immediately, and we will work with you to resolve the issue. We kindly request that you provide photographic evidence of the damage, as this will help us to address the problem more effectively and quickly.

To initiate a return, simply reach out to our customer service team at hello@shilre.com within 30 days of receiving your item. We will guide you through the return process and provide you with return instructions, including a return authorization and the shipping address to send the product back to us. It’s important to note that the customer is responsible for the return shipping costs unless the item is faulty or was sent incorrectly. We recommend using a trackable shipping service for returns to ensure that the package reaches us safely.

Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If everything checks out, we will issue a refund to the original payment method used at the time of purchase. Please note that your refund will be processed within 7-10 business days, though depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

In some cases, you may wish to exchange a product instead of receiving a refund. If this is the case, please let us know when you contact our customer service team, and we will be happy to arrange an exchange for you. If the exchange involves a product of different value, we may need to charge or refund the difference. Unfortunately, custom-made or personalized products, as well as final sale items, are not eligible for return or exchange.

We strive to make returns and exchanges as easy as possible and are here to assist you with any questions you might have. If you have received a gift and would like to return or exchange it, please contact us, and we will work with you to process the return or provide you with store credit, where applicable. We want every experience with Shilre to be a positive one, and we are here to help you in any way we can.

For any inquiries or to learn more about our return & refund policy, please don’t hesitate to contact us. You can reach us at FS VENTURES INC, doing business as Shilre, located at 7515 Country Ln Apt 1W, Darien, IL 60561. For assistance, feel free to call us at +1 912-483-0338 or email us at hello@shilre.com.