FS VENTURES INC, doing business as Shilre, is committed to providing efficient and reliable shipping services to ensure that your orders reach you in a timely and secure manner. Our company, registered under the Employer Identification Number (EIN) 88-0816286, is located at 7515 Country Ln Apt 1W, Darien, IL 60561. For any inquiries or assistance, you can reach us at +1 912-483-0338 or email hello@shilre.com. We are pleased to offer shipping to customers across the United States and, in some cases, internationally, subject to availability.

Orders placed on our website are processed within 1-3 business days, depending on the product availability and shipping location. Once your order is processed, you will receive an email notification containing tracking information, so you can follow the progress of your shipment. We strive to ensure that all orders are fulfilled as quickly as possible, but please note that delivery times may vary depending on factors such as the shipping carrier, weather conditions, or any unforeseen delays.

For domestic orders within the United States, we primarily use First Class Mail via USPS to ensure a reliable and cost-effective delivery service. Shipping fees are calculated based on the weight and dimensions of the items ordered, as well as the destination. We will always aim to provide you with the most accurate shipping costs at checkout. You will have the opportunity to review your shipping options and make a decision based on your preferences.

Please note that while we take great care in packaging our products to avoid damage during transit, occasional issues may arise. If you receive a damaged product or if the product arrives in a condition other than what was expected, we ask that you contact us within 7 days of receiving your order. Please keep the packaging materials as evidence, as this will help in resolving any issues more efficiently. In such cases, we will offer a replacement, repair, or refund.

For international shipments, please be aware that additional shipping charges, customs duties, and taxes may apply depending on the destination country. These charges are the responsibility of the customer, and we advise you to familiarize yourself with your country’s customs policies before placing an order. While we will do our best to provide estimated shipping times, please understand that international shipments can sometimes be delayed due to customs processing or other factors outside of our control.

Please also be aware that we are not responsible for delays caused by third-party carriers, such as USPS or any other shipping service. Once the package is handed over to the carrier, it is under their responsibility, and any delays or issues during transit should be addressed directly with them. We recommend keeping an eye on the tracking information provided to stay informed of any changes or delays.

If you wish to make changes to your shipping address or cancel your order after it has been placed, please contact us as soon as possible. If the order has not yet been processed or shipped, we will make every effort to accommodate your request. However, once the item has been shipped, we will not be able to make any changes to the delivery address.

For any inquiries or to learn more about our sustainability practices, please don’t hesitate to contact us. You can reach us at FS VENTURES INC, doing business as Shilre, located at 7515 Country Ln Apt 1W, Darien, IL 60561. For assistance, feel free to call us at +1 912-483-0338 or email us at hello@shilre.com.